Human resources in healthcare

“Human resources are like natural resources; they're often buried deep. You have to go looking for them, they're not just lying around on the surface. You have to create the circumstances where they show themselves.” Ken Robinson

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  • Online, On-site, One to One
  • Academy Business
  • Duration 2 weeks
  • Location London, Riyadh
  • Course Ref BUS-6

Course Objectives

On completion of this course, you should be able to:

  • Identify the types of healthcare organizations.
  • Explain the unique aspects of managing human resources in healthcare organizations.
  • Discuss several of the human resource challenges existing in healthcare.
  • Explain how healthcare HR planning contributes to attaining organizational strategies and objectives.
  • Define HR planning in healthcare organizations.
  • Describe the joint commission’s orientation, training, and staff development requirements.
  • Explain the nature of safety, health, and security in the healthcare workplace.
  • Identify the various aspects of occupational safety and health administration compliance.
  • Discuss the challenges confronting healthcare employers in providing benefits and variable pay programs.

Course Outlines

The Nature and Challenges of Healthcare HR Management           

  • Healthcare HR Insights
  • Nature of Healthcare Organizations
  • The Current State of Healthcare
  • The Future of Healthcare
  • HR Challenges in Healthcare
  • Joint Commission on Accreditation of Healthcare Organizations
  • The HR Function in Healthcare
  • HR Management Activities

Healthcare HR Competencies, Structures, and Quality Standards  

  • Healthcare HR Insights
  • Competencies for Healthcare Management and HR
  • HR Departments and Healthcare Organizational Charts
  • Measuring Healthcare HR Management
  • Joint Commission (JCAHO) and Healthcare Management

Strategic HR Management   

  • Healthcare HR Insights
  • Management of Human Assets in Organizations
  • HR Management Roles
  • The HR Strategic Planning Process
  • Elements of Successful HR Planning
  • HR Management Challenges

Legal Issues Affecting the Healthcare Workplace   

  • Healthcare HR Insights
  • Equal Employment Opportunity
  • Affirmative Action
  • Gender Discrimination and Sexual Harassment
  • Age Discrimination
  • Americans with Disabilities Act
  • Other Bases of Discrimination
  • Enforcement Agencies
  • Uniform Guidelines on Employee Selection Procedures
  • Elements of EEO Compliance

Job Design and Analysis        

  • Healthcare HR Insight
  • Accomplishing Strategic Objectives through Job Design
  • Nature of Job Analysis in Healthcare Organizations
  • Uses of Job Analysis
  • Work Schedules and Job Analysis
  • Job Analysis and Legal Issues
  • Human Reactions to Job Analysis
  • Job Analysis Methods
  • The Job Analysis Process
  • Job Description Components

Healthcare Recruitment and Selection         

  • Healthcare HR Insights
  • Recruiting and Labor Markets
  • Planning and Strategic Decisions Regarding Recruiting
  • Internal Recruiting
  • External Recruiting
  • Internet Recruiting
  • Other Sources for Healthcare Recruitment
  • Recruiting Evaluation and Metrics
  • Nature of Selection
  • Selection Testing
  • Selection Interviewing
  • Making the Job Offer

Organizational Relations and Employee Retention in Healthcare  

  • Healthcare HR Insights
  • Individual/Organizational Relationships
  • Job Satisfaction and Organizational Commitment
  • Retention of Human Resources
  • Work/Life Balance
  • Retention Management Process

Training and Development in Healthcare Organizations     

  • Healthcare HR Insights
  • Nature of Training in Healthcare Organizations
  • The Training Process
  • Types of Training
  • Developing Human Resources
  • Choosing a Development Approach
  • Special Issues in Healthcare Employee Development

Performance Management in Healthcare Organizations    

  • Healthcare HR Insights
  • Performance Management
  • Performance Appraisal
  • Conflicting Roles of Performance Appraisal
  • Who Conducts Appraisals
  • Methods of Appraising Performance
  • Rater Errors
  • Appraisal Feedback
  • Effective Performance Management

Employee Relations in the Healthcare Industry       

  • Healthcare HR Insights
  • Nature of Employer-Employee Relations
  • Rights and Responsibilities
  • Employee Relations and Rights of Employees
  • Balancing Employer Security and Employee Rights
  • HR Policies, Procedures, and Rules
  • Employee Discipline
  • Employee Relations Programs

Labor Relations and Healthcare Organizations        

  • Healthcare HR Insights
  • Unions in the Healthcare Industry
  • Labor-Relations Philosophy
  • Legal Framework for Union–Management Relations
  • The Unionization Process in Healthcare
  • Collective Bargaining and the Negotiating Process
  • Contract Administration

Healthcare Compensation Practices 

  • Healthcare HR Insights
  • Healthcare Compensation Responsibilities
  • Nature of Compensation
  • Legal Requirements for Pay Systems
  • Development of a Base Pay System
  • Issues Involving Pay Increases
  • Executive Compensation

The Management of Benefits and Variable Pay in Healthcare       

  • Healthcare HR Insights
  • Strategic Perspectives on Benefits
  • Types of Benefits
  • Security Benefits
  • Retirement Security Benefits
  • Healthcare Benefits
  • Financial, Insurance, and Other Benefits
  • Benefits Administration
  • Variable Pay: Incentives for Performance

Safety, Health, and Security in Healthcare Organizations

  • Healthcare HR Insights
  • Nature of Safety, Health, and Security
  • The Joint Commission and Safety, Health, and Security
  • Legal Requirements for Safety and Health
  • Occupational Safety and Health Act (OSHA)
  • Safety Management
  • Health
  • Security

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