Public Services

Public Services

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Public sector organisations face the challenge of delivering high-impact services in an environment of fiscal constraint, rising public expectations, and complex socio-political demands.

We work with government agencies, private operators, non-profits and civic actors to strengthen public service delivery, ensure social protection, and design systems that are inclusive, efficient, and outcomes-driven.

Core Government Advisory Services

Business Transformation and Change Management

We support ministries, authorities and public institutions in designing and executing change programmes that deliver measurable improvements. Our services focus on leadership alignment, stakeholder engagement and structured implementation—tailored to politically sensitive and multi-stakeholder environments. We manage the risks inherent in reform by building consensus, capacity and resilience.

Digital Government and Technology Strategy

We advise on technology strategy across the full lifecycle—from design and procurement to implementation and sustainability. Our teams help digitise public services, integrate citizen-centric platforms, and deploy data infrastructure that improves efficiency, access and accountability. Whether introducing e-government services or national health informatics, we ensure technology delivers value for the state and its people.

Integrated Service Delivery and Shared Services

We support governments in rethinking service models to reduce fragmentation and cost. Our shared services frameworks consolidate back-office functions, promote interoperability, and free frontline agencies to focus on core mandates. We guide implementation with clear governance, performance tracking and stakeholder communication.

Performance, Integrity and Partnership

Performance Improvement and Cost Optimisation

We help government bodies embed performance-based frameworks that enhance service quality and value-for-money. Our advisory includes KPI design, outcome budgeting, service delivery reviews, and productivity assessments. We work with public and third-sector delivery partners to drive continuous improvement and transparent performance management.

Programme Integrity and Fraud Prevention

Our forensic specialists assist public clients in designing robust controls to detect and prevent fraud, waste and abuse. We develop integrity frameworks, conduct risk assessments, and implement analytics-driven early warning systems. Our goal is to protect taxpayer resources while preserving public confidence in state institutions.

Public-Private Partnerships (PPPs)

We advise on the development, structuring and oversight of PPP models that deliver infrastructure, health, education, and social care services. From feasibility studies to financial structuring and contract design, we support the formation of accountable partnerships that balance risk, incentivise performance and protect public interest.

Why Choose Our Public Sector Team

Policy and Operational Expertise: Proven experience across ministries, regulators, and service providers globally
Risk-Aware Implementation: Practical approaches that balance reform ambition with political and institutional complexity
Whole-System Thinking: Integration of governance, finance, technology, and delivery for system-wide impact
Mission Alignment: Committed to enabling governments to meet the fundamental needs of their citizens

Getting Started

Whether modernising service delivery, managing a major reform programme or designing a new PPP framework, we bring the insight and capability to deliver sustainable public value.

Contact our government advisory specialists to explore how we can help your institution achieve operational excellence, fiscal discipline and citizen-centred outcomes across every level of government.

Explore our work in your sector:

Central government and NDPBs

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Central government and NDPBs

Local Government

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