“Success is not final; failure is not fatal: it is the courage to continue that counts.” Winston Churchill

Coaching & mentoring

"Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakes." Carl Jung,

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Business writing

“Clarity in business writing is not a luxury.” Sir Richard Branson

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Business strategy

"An organisation's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." Jack Welch

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Six Sigma

"The Most Dangerous Kind of Waste is the Waste we don't Recognise." Shigeo Shingo,

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Customer services

"Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!" - Gene Buckley - Anna Segova

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Business analysis

“One thing is sure. We have to do something. We have to do the best we know how at the moment…; if it doesn’t turn out right, we can modify it as we go along.” Franklin Delano Roosevelt

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Human resources in healthcare

“Human resources are like natural resources; they're often buried deep. You have to go looking for them, they're not just lying around on the surface. You have to create the circumstances where they show themselves.” Ken Robinson

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Key performance indicators (KPIs)

“Selecting the right measure and measuring things right are both art and science. And KPIs influence management behaviour as well as business culture.” Pearl Zhu

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Business English

"English is the predominant business language." Rob Marr

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